Selayang Hospital

We went to Selayang Hospital yesterday for Adriana's eye follow up. We have to check her eyes every 6 months, and yesterday was the 3rd time. As Selayang Hospital is a govertment hospital, so we went there early in the morning hoping that we will be able to see the doctor before 12 noon.

We reacjed there ar 8.00am, there was already a queue at the payment counter. The process in the Selayang Hospital is that first you have to take a number and wait at the payment counter to make the payment. This usually will take about 20 to 30 minutes. After you made yoru payment, then you have to go to your desired clinic and in Adriana's case Optomology Department. You passed your appointment card to the counter and you have to wait again for them to call you to give you your number. This also will take probably about 30 to 45 minutes.

After this you wait again, as for Adriana she has to see optomology first then the doctor. Again, we have to wait. We been thru these process twice before, so we sort of know what to expect. But yesterday the waiting period was ridicilous. We saw the optomology at 9.30am, and again at 10.30am, so we thought that by 11am we will be called to see the doctor, how wrong we were.

We were still waiting until 12.30 noon, by this time Adriana was restless beyond words, she kept crying and asking you to hold her. All the food that I bought were all finished. By this time, I lost my patience. I went to the reception counter and asked the nurse, who do I see if I want to lodge a complaint. She told me that I can see the sister(who is the person in charge of the nurses).

I went and saw the sister, told her about my dissatisfaction, she then asked me what time is my appointment-I told her that it was at 11am, and I'm still here at 12.30 noon. She then asked me what time I arrived at the hospital, told her that I was there at 8.30am. She then kindda of implied to me that it was my fault as I was supposed to be there 30 minutes before my appointment time, I then asked her if I come at say 10.30am would you guarantee that I will be able to see the doctor at 11am?? She told me no, but at least I don't have to wait for too long. I almost laught at her face.. Yeah, right..if I come at 10.30a, I bet I only be able to see the doctor at 3pm!!! But at least she listened to me.

We almost gave up yesterday, the only reason why we stayed was because this hospital is the only one that have a doctor that specialist in eyes and also a pediatric. So, we have no choice but to wait luckily for us the doctor is such a nice doctor, and she is good with Adriana which is what matter the most.

So, in another 6 months time the same thing will happen again.