I hate favouritism (or yang sewaktu dengannya)

I really do and today I encountered one incident that really upset me and it spoiled my mood for today.

I'm working in an industry that I met with kiasu parents all the times, and sometimes they used their connection to get what they want. What irrtated me the most is that, they came to see you, and only when they did not get what they want, they started using thier connection. And we are obliged to fulfil their request.

I gave you the incident that happened to me this morning as an example. A mother came to register her daughter for our test, and upon seeing her daughter's age, I informed her that there is only 1 place availabe for the class, and immediately wanted to book the place. I told her I cannot do that as places are first come first serve basis and we have to be fair to all our customers. She did not say anything and I assumed she was ok with it.

Then, a colleague of mind called me and informed me that apparently she is a friend of a friend(who used to come here and help with our international students)& she spoke to him and asked him to ask us to book a place for her daughter. My colleague was obliged to do that for him. And this gets to me really good. I fell like this undermine our authority as a staff working here. To me, if you want someone to help you with something, do it way before you at that place, do you get what I meant? Let me put it this way, like the mother if she wants to use her connection to ensure that her daughter will get the place, she should ask our mutual friend to help her way before she comes to our office. Not after she spoke to me and when things are not what she expected, then she went and used her connection. It really get to my nerves. And that feeling stays with me until lunch time. It effects my services to other customers.

Hmmmmm, yeah I know I take my job too seriously sometimes but that is just who I am. I don't want customers to go around and say that I'm not helpful enough to them while I was trying to be fair to everybody. Sometimes, you just csnnot please these people but still I hate favouritism.