What a day......

Today is definitely not my days when it comes to customers,and it's not even full day.

First incident: This morning I had this caller, a mother who claimed that we did not call her sons for classes eventhough they did the placement test in March 2006. Upon checking our system, I found out there are no results for her sons. I enquired from her either after the test she came and see us or not. Then, she told me that she left her kids here to do the test and picked them up afterward( and I thought I was a bad mother-at least if my kids ada test or exam I will stay and wait for them-apparently she had an important meeting that day!!!), and she went on saying that we should let the kids know about this, as her kids are still small. Again, upon checking their record found out that her sons are 13 and 11 years respectively!!! La ingatkan 7 and 8 ke or 9 and 10 ke...She went on about how we should thell her kids which I replied, we do, the teachers will tell the kids after advising them-asking them to ask their parents to see one of us but since she is not here kan-howlah her kids to tell her. I bet when she picked them up, she just waited for them outside.But cannot tell this to her right? So, I asked her either her sons still have the form which she replied that she do not know. Fine, tell I asked her to ask her sons if they can remember what level they were recomended and then she can call me back. Then she said NOOOOOOO, I would not call you because it is such a hassle to call BC, etc,etc, etc. Then I asked her do you want me to call you also she said NO(haiya-no way to please this woman lah!!!). Then I gave her my direct number and asked her to leave message if I'm busy when she called. Then she went on about how dissapointed she is with how BC works, we took her money but we did not give her places for her son. I told her before she paid the placement test fee, we at the counter ALWAYS and when I said ALWAYS I meant ALWAYS tell them that places are not guaranteed so do they still want to pay for it. Then she went on pulak pasal the fee, she said she paid more I told her that the fee is the same-she said NO, she paid more-memanglag anak kau 2 orang BODOH!!! Then she said "Wait, let me check my receipt"-Lepas tu diam-huh..padan muka. Aku betul kau salah!!!! Then she said that she will call me back tomorrow. Can't wait for her call.

Next, I had this gentleman( I'm guessing here working as a international student officer for one of private college here in KL) came with one of his student. The student sat for placement test and the result showed that he can go for exam preparation class. I explained this to the gentleman but he got annoyed because my explanation apparently was not up to his standard. The thing is he has not got a clue about either the exam or the classes tapi berlagak pandai just because he knew the longest serving member of BC. Then, he started raising his voice asking to see somebody else apart from me. Told him that I am in charge here, and he has to see me and nobody else. He then made a sacastic remark saying that he could not believe that this is how BC operates, told him well believe it!!! Then he name dropping konon nak takutkan I lah..Sorrylah, tak takutlah. I siap cakap kat dia sapa nama manager I lagi. I even offered to call my manager down-tak nak pulak dia. Then, I cool off and asked him what actually he was looking for. Only then, he told me....bodohlah cakap lah awal-awal!! Eh....2 stupid customers in one day!!! eh, silap ada lagi. So, back to this customer, after that he was nice to me!!! hah..tahu pun yang kau tu yang ngok bukan aku!!!

My last customer of the day was an middle eastern student who came with his brother who kept telling me that he came form New Zealand( pedulik apa aku!!)and he wants to bring his brother to NZ but in order for him to do that, his brother must have an adequate English language skills. Oklah, did the test lepas tu dapat beginner level-which we do not have the level. Again, the brother kept tellin me "please sister, help me-I want to bring my brother to NZ, you know I'm from NZ, blah..blah..blah" Told him there is no classes. Do not want to listen to me asking me ada tak mat saleh yang dia boleh jumpa. Fine, I called one of the teacher to come down and explain the same thing to him. Lepas tu cikgu tu sudah bosan dengar cerita pasal NZ agreed to move the student up 1 level. Yang tension tu after all the hassle-tak pulak register!!!! AHHHHHHHHHHHHHHHHHHHHHHHHHHH

Those are the reasons I really want to get out from here!!!!! Nasib baiklah the gang here are the best bunch ever, kalau tak boleh gila tau!!!!